faq
general
what is your turnaround time?
we do our best to fulfill and ship orders out within 15 days. please note that turnaround time may be longer during holidays or depending on order size.
do you all accept returns or exchanges?
personalized items are final sale. we do not accept returns or exchanges. if you have an issue with your order, please reach out to us directly using the contact us form.
how do I get in touch with you?
please fill out the form in the contact us section on our website or send us an email at info@madewithxo.ca
custom items
are you able to create a custom item or design?
yes, please reach out to us and we would be happy to work with you on a custom piece. please note, a design fee may apply depending on the complexity of the item and/or design.
are you able to engrave my logo?
yes, we ask that all logos be sent in black and white and in either PNG or SVG format.
shipping
do you ship internationally?
we ship worldwide. please note that you are responsible for any duty or export fees applied after the item has shipped. we are not responsible for delays caused by the customs department in your country.
how long will it take to receive my order?
once you place your order, please allow 10-15 business days to process and make your custom order. it can take anywhere from 3-15 business days for delivery in Canada and the United States, and 2-9 weeks for international orders (depending on location, standard areas is approximately 2 weeks). turnaround times may be higher during peak season such as christmas.
do you offer local pick up?
yes, local pick up is available in Brampton, ON only. please select the local pick up option at checkout. an email with the address and pick up instructions will be emailed to you once your order is ready.
boards
do you apply any finish to your cutting/charcuterie boards?
no, we do not apply any type of finish to our boards.
can I place my cutting/charcuterie board in the dishwasher?
no, please only hand wash boards with warm water and a sponge using soap. hand dry with a dish towel. Refrain from leaving the board soaking in a sink or dish pan.